How to Guide

You will receive SMSs with your policy number, the National HealthCare Group WhatsApp Nurse Line, and the GENRIC Health MobiSite link. Policy documents, a digital membership card and terms follow by email.

Open the portal link from your welcome communication and add it to your home screen. Log in with your member ID and password to access My Card, My Health, My Usage, My Providers and My Profile.

Click the SMS link, choose Register then Member, create a username and 5-digit PIN, accept the terms, then validate via SMS and log in.

For emergencies call 086 000 2402. For planned procedures you need a network GP referral, diagnosis and procedure codes, then pre-authorisation. Re-authorisation is required 72 hours before admission.

Find a network GP under Service Providers / My Providers, book directly, and present your membership card. Pre-authorisation is required from the 5th GP visit on managed unlimited options.

WhatsApp 072 815 8226 and type “Hi” (Monday to Friday, 08:00–16:30, excluding public holidays). Consult by text or request a callback. The nurse can prescribe if a GP referral is not required.

Find a network dentist, book directly and present your card. Treatment must follow GENRIC dental protocols. Dentist numbers: 086 000 2402 / 086 103 3647.

Requires a network GP referral. Cover is for protocol black-and-white X-rays and listed blood tests, on a pay-and-claim basis. Keep the referral, invoice, ICD codes and proof of payment.

Book at Specsavers. Benefit: 1 consultation and 1 set of frames with single vision lenses per member every 24 months, limited to R1 550.

Collect acute and OTC medicine at Mediscor pharmacies subject to formulary. For chronic, send the script to ChroniLine at preauth@mediscor.co.za, then present the approval letter.

Call 0860 222 286. Select 1 for a nurse, 2 for trauma counselling, 3 for credit and debt assist, or 4 for legal assist.

Report events within 31 days. Submit a signed claim form, accounts and proof of payment to claims@medsureglobal.com within 90 days. Accidents must be treated within 12 hours and reported within 31 days.