About us | MedSure Global

Why MedSure Global?

Quality private healthcare for all

MedSure Global is a South African company established to serve the needs of its people by supporting healthcare solutions built on quality, affordability and accessibility.

MEDSURE is focused on supporting and providing solutions for private healthcare that result in “Quality Private Healthcare for All”, with products that cater for a wide variety of healthcare needs and have served individuals and businesses for over 10 years.

MedSure’s support channels ensure a seamless customer experience through professional agents, state-of-the-art AI support via Xpert, and an easy-to-use app.

In association with R&P Wealth Management Services (Pty) Ltd, FSP No. 46192, an authorised Financial Services Provider, to assist with advisory and aligned requirements of our clientele.

What we provide

The complete private health care solution

Reliability & sustainability

Underwriting and administration: GENRIC Insurance Company — a wholly owned subsidiary of Old Mutual Insure. Advice and support via R&P Wealth Management Services. Market-leading service providers. Robust back-office support with claims and customer service. Dedicated support channels, both human and AI-integrated via “Xpert”, for a smooth customer journey.

Quality

We prioritise your well-being with comprehensive coverage and personalised service. Access to private healthcare is based on GENRIC Health’s panel of private practitioners, hospitals, pharmacies and allied services.

Cover & accessibility

Product options that safeguard your well-being, with a network of providers and streamlined processes. Our user-friendly platform lets you manage your policy, submit claims and access information in a few clicks.

Affordability

We provide cover that people can afford — from as little as the Golden Hour principal rate through to a family on our most comprehensive option. Using networked providers means members often never need to outlay cash.